I have had a busy few months going on lately. I started a new job in October and it has kept me on my toes. I started out as a customer service rep then got a title promotion to what they call a coach (which means I walked around helping the other customer service rep’s). My hours kept changing based on when they need coverage, but at the same time I had put in for a promotion to be a trainer with the company. It was a long process of interviews and I had to give a presentation; I chose to teach them how to make a duck tape rose. I found out last Thursday that I got the promotion and I start this coming Monday! I am so excited and happy that I can finally start putting that college education to use.
There are still many other things in my life that I am working on one day at a time, but today it is an IEP meeting at my Ty’s school. I am not looking forward to it, because I know it’s going to turn into an argument. I probably shouldn’t look at it like that, but going from past experience that’s what always happens. Today I am going to do what I should have done years ago and that is stand up for Ty and make them actually have a discussion with me. I found out when scheduling this meeting that they did not even bother to keep track of the report that I gave them from a highly respected pediatrician, which also means that they have not been working with Ty in regards to his dyslexia or dysgraphia. I have already told them that we will be talking about that today and I have another copy of the report for them. I’m not sure what the best course of action is going to be, but it’s past time that I start trying to figure it out better!
- 5 Top Customer Service Articles For the Week of February 18, 2013 (customerthink.com)
- The Pathway to Have Perfect Customer Service (customerthink.com)